Dispute resolution process


Please provide the following information:

  • Order number
  • Product details
  • Description of the issue or concern
  • Any relevant photographs or documentation

Once your complaint is received, our Customer Support team will review the details and respond within 3 business days. The resolution process may include:

  • Offering a replacement product
  • Issuing a refund
  • Providing a discount on future purchases
  • Requesting the return of the product for further inspection
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